About this Submission

The NSW Business Chamber (the Chamber) welcomes the opportunity to make a submission to the ACCC Digital Platforms Inquiry, Issues Paper (the issues paper).

Over recent years, digital services and platforms have had a transformative effect on business operations both in Australia and globally. Digital platforms which can encompass search engines (for example Google, Bing), social media (Facebook, Instagram, Snapchat or Twitter) and content aggregators (Google News, Apple News or Reddit) have fundamentally changed the way in which businesses engage, market and transact with customers.

Beyond interacting with customers, advancements in digital platform technology are also enabling businesses to change business models, strategies, workforce and operations.